AI Disclaimer

Navia AI Assistant / naviaassist.com

Last updated: 25 July 2026

This AI Disclaimer explains how artificial intelligence is used in the services provided by Navia EOOD / Navia LTD, UIC/EIK 208760135 (“Navia”, “we”, “us” or “our”), including the Navia AI Assistant and other AI-powered tools integrated into our website or developed for our clients.

This AI Disclaimer should be read together with our Terms and Conditions and Privacy Policy.

1. Use of artificial intelligence

Navia uses artificial intelligence technologies, including large language models, automated systems and rule-based processes, to support communication, generate responses, assist with inquiries, analyse information and produce structured outputs.

These systems may be used to:

Answer questions from website visitors.
Provide general information about a business, its services or products.
Guide visitors through a conversation.
Collect inquiries and contact information.
Identify or structure potential customer needs.
Qualify potential business leads.
Generate conversation summaries.
Suggest categories, statuses or follow-up actions.
Support internal dashboards and automation tools.
Assist with custom digital solutions developed for clients.

AI systems may be integrated into:

naviaassist.com
Client websites using the Navia AI Assistant
NAVIA administrative dashboards
Internal automation and management tools
Custom-built digital solutions provided to clients

The exact functionality may differ depending on the configuration selected for a particular website or client.

2. AI transparency

The Navia AI Assistant is an artificial intelligence system. It is not a human employee, representative, adviser or customer-support agent.

Users should be informed that they are interacting with an AI system at or before the beginning of the interaction, unless this is already obvious from the context.

Clients who install the Navia AI Assistant on their websites are responsible for preserving appropriate AI identification and disclosure notices and must not intentionally present the assistant as a human.

The assistant may use a client-selected name, branding, logo or communication style. Such personalization does not change the automated nature of the system.

3. Nature of AI-generated content

Responses and other outputs produced by the Navia AI Assistant are generated automatically based on factors that may include:

The user’s message.
Previous conversation context.
Information provided by the relevant client.
Website content.
Business-specific instructions.
System prompts and configured rules.
The capabilities and limitations of the underlying AI model.
Information made available through authorized integrations.

AI-generated content is not necessarily created, reviewed or approved by a human before it is displayed.

AI-generated outputs may be:

Inaccurate.
Incomplete.
Ambiguous.
Outdated.
Inconsistent.
Unsuitable for a specific situation.
Based on incomplete or misunderstood input.
Different from the information intended by the client.
Affected by errors in third-party systems or source information.

Navia does not guarantee that every AI-generated response will be correct, complete, current or suitable for the user’s intended purpose.

4. No professional advice

The Navia AI Assistant does not provide regulated professional advice.

Unless a separate service has been expressly designed, reviewed and approved for a legally permitted professional purpose, AI-generated content must not be treated as:

Legal advice.
Medical or health advice.
Financial or investment advice.
Tax or accounting advice.
Insurance advice.
Engineering certification.
Safety-critical guidance.
Employment or immigration advice.
Regulatory or compliance advice.
Any other form of licensed or regulated professional consultation.

Information provided through the assistant is for general informational and communication purposes only.

Users must independently verify important information and consult a suitably qualified professional before making decisions involving legal rights, health, safety, finances, taxation, regulatory compliance or other significant risks.

5. Emergency and safety-critical use

The Navia AI Assistant is not intended for emergencies or safety-critical situations.

Users must not rely on the assistant to:

Contact emergency services.
Diagnose or treat a medical condition.
Respond to an immediate threat.
Provide crisis intervention.
Operate or control dangerous equipment.
Make decisions that may affect physical safety.
Replace trained emergency or professional personnel.

In an emergency, users should contact the appropriate local emergency services or qualified professional directly.

6. User responsibility

By using the Navia AI Assistant or another Navia AI-powered feature, users acknowledge that:

They are responsible for how they interpret and use AI-generated information.
Important information should be independently verified.
AI-generated responses should not be the sole basis for high-risk decisions.
The assistant may misunderstand questions or provide an inappropriate response.
Users should exercise reasonable judgment before acting on an AI-generated output.
Contact details and other information submitted through the assistant must be accurate and lawfully provided.
Users must not submit information that they are not authorized to disclose.

Users must not intentionally use the system to:

Generate unlawful, harmful, fraudulent or deceptive content.
Impersonate another person.
Harass, threaten or discriminate against others.
Attempt unauthorized access to systems or data.
Manipulate or bypass security measures.
Distribute malware or harmful code.
Overload the service through spam or automated attacks.
Collect or disclose personal data unlawfully.
Violate intellectual-property rights.
Conduct activities prohibited by applicable law.

Navia may restrict or block access where misuse, abuse, security threats or unlawful activity are detected.

7. User input and response accuracy

The quality and relevance of AI-generated responses depend heavily on the information available to the system.

If a user provides input that is unclear, incomplete, inaccurate or misleading, the resulting output may also be inaccurate or unsuitable.

The assistant may not have access to:

Current events.
Recently changed prices.
Real-time availability.
Complete product inventories.
Current laws or regulations.
Private business information.
Information not provided by the client.
Data held by systems that are not integrated with the assistant.

Prices, availability, delivery periods, service details, terms and other business information should be confirmed through the relevant business or an authorized human representative before a purchase or important decision is made.

8. Business information supplied by clients

When the Navia AI Assistant is configured for a client website, its responses may rely on information supplied by that client.

The client is responsible for:

Providing accurate and lawful business information.
Reviewing information used to configure the assistant.
Informing Navia about material changes.
Verifying prices, policies, contact details and service descriptions.
Identifying information the assistant must not provide.
Reviewing and correcting known inaccuracies.
Ensuring that use of the assistant complies with laws applicable to the client’s business.
Providing legally required notices to the client’s website visitors.

Navia is not responsible for inaccuracies caused by incomplete, outdated, misleading or unlawful information supplied by a client.

9. Business use and lead qualification

When used for lead generation or business communication, the Navia AI Assistant may:

Collect information voluntarily submitted by a visitor.
Identify the apparent subject of an inquiry.
Structure contact and project information.
Generate conversation summaries.
Suggest lead categories.
Estimate apparent intent or urgency.
Suggest a lead status or follow-up action.

These outputs are indicative and may be incorrect.

A lead score, category, summary or recommendation should not be treated as an objective fact or final business decision. Clients should review the original conversation and relevant information before contacting a person, rejecting an inquiry, prioritizing a lead or making another consequential decision.

The assistant should not be used to make fully automated decisions that produce legal or similarly significant effects on individuals unless the use has been separately assessed and implemented in compliance with applicable law.

10. Personal and sensitive information

Users should not submit unnecessary sensitive or confidential information through the Navia AI Assistant.

Users should not provide:

Passwords.
Full payment-card information.
Bank-account credentials.
Government identification numbers.
Authentication codes.
Private encryption keys.
Detailed health records.
Confidential legal documents.
Trade secrets.
Information about another person without authorization.
Any other information that is not necessary for the inquiry.

If contact information or other personal data is requested, users should provide only the minimum information reasonably required.

The processing of personal data through the Navia AI Assistant is explained in our Privacy Policy.

11. Improvement and monitoring

Navia may monitor system performance and review interactions where reasonably necessary to:

Detect technical errors.
Investigate reported problems.
Prevent spam, fraud and misuse.
Improve instructions and response quality.
Maintain security.
Provide support.
Evaluate whether the assistant follows its configured rules.

Any use of personal data for monitoring or improvement must be conducted in accordance with the Privacy Policy and applicable data-protection law.

Where possible and appropriate, data may be minimized, aggregated or de-identified before being used for analytical or improvement purposes.

This section does not mean that every conversation is manually reviewed or used to train an AI model.

12. Third-party AI and infrastructure providers

Navia may rely on third-party providers to deliver AI, hosting, email, security, database or infrastructure functionality.

Relevant portions of a user’s message and conversation context may be transmitted to an authorized provider when necessary to generate a response or provide the requested service.

The operation of third-party services may be subject to:

Their technical availability.
Their service limitations.
Their security controls.
Their data-processing terms.
Their retention practices.
Changes to their models, systems or policies.

Navia takes reasonable steps to select appropriate providers, limit unnecessary data exposure and use contractual and organizational safeguards where applicable.

Where personal data is transferred outside the European Economic Area, Navia will use an applicable legal transfer mechanism or safeguard where required, such as an adequacy decision or Standard Contractual Clauses. EDPB international-transfer guidance.

Further information about providers and personal-data processing is available in our Privacy Policy.

13. Service availability and technical limitations

Navia does not guarantee:

Continuous or uninterrupted availability.
Error-free operation.
That every message will receive a response.
That every response will be generated within a particular time.
That the system will understand every language, dialect or request.
Compatibility with every website, browser or device.
That integrations will remain available.
That third-party systems will operate without interruption.
That stored conversation context will always be available.
That the assistant will produce a particular commercial result.

The service may be interrupted, limited or temporarily unavailable because of:

Maintenance.
Updates.
Hosting failures.
Network problems.
Security incidents.
Rate limits.
Third-party API failures.
Configuration errors.
Changes to external platforms.
Circumstances outside Navia’s reasonable control.

AI functionality is provided on an “as is” and “as available” basis, subject to mandatory rights under applicable law.

14. Payment and access to purchased services

Services purchased through naviaassist.com are processed as one-time payments through WooCommerce and Stripe unless a separate written agreement expressly states otherwise.

The current website checkout does not create an automatic recurring payment or automatic renewal.

Access to a purchased service, assistant configuration, integration or related feature may depend on:

Successful payment.
Completion of the onboarding process.
Receipt of necessary business information.
Technical compatibility.
Completion of agreed implementation work.
Compliance with the applicable Terms and Conditions.
The scope and duration of the service purchased.

A one-time purchase does not automatically include unlimited future development, support, updates, modifications or custom work unless expressly stated in the applicable offer, product description or written agreement.

If a payment is refunded, reversed, disputed or subject to a chargeback, Navia may suspend or terminate access to the corresponding service as permitted by applicable law and the relevant contractual terms.

15. Suspension, termination and data retention

Navia may suspend or terminate access to AI functionality where reasonably necessary because of:

Unlawful use.
Abuse or spam.
Security risks.
Unauthorized access.
Violation of the Terms and Conditions.
Fraudulent activity.
A refunded or reversed payment.
A payment dispute or chargeback.
Expiration of an expressly agreed service period.
Discontinuation of a feature or service.

Following termination, prolonged inactivity or the end of an agreed service period, certain configurations, conversation records, automation settings or integrations may be limited, archived or deleted in accordance with the applicable agreement, Privacy Policy and retention rules.

Data will not be retained indefinitely merely because a user previously accessed the service.

16. No guarantee of business results

Navia does not guarantee that use of the Navia AI Assistant will result in:

A particular number of leads.
Increased sales or revenue.
Higher conversion rates.
Successful customer acquisition.
Reduced operating costs.
Improved search-engine rankings.
Specific customer-satisfaction results.
Any other particular business outcome.

Business results depend on numerous factors outside Navia’s control, including website traffic, service quality, prices, market conditions, client responsiveness, customer behavior and the accuracy of information supplied to the assistant.

Examples, demonstrations, projections and previous results are illustrative and do not constitute a guarantee of future performance.

17. Limitation of liability

To the maximum extent permitted by applicable law, Navia shall not be liable for losses or damages caused solely by:

Reliance on inaccurate or incomplete AI-generated content.
Failure to independently verify important information.
A user’s misuse of the assistant.
Information supplied incorrectly by a client or user.
Misinterpretation of an AI-generated response.
Decisions made without appropriate human review.
Third-party outages or service failures outside Navia’s reasonable control.
Business losses, missed opportunities or expected results that do not materialize.

Nothing in this AI Disclaimer excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights under applicable Bulgarian or European Union law.

18. Changes to this AI Disclaimer

Navia may update this AI Disclaimer to reflect:

Changes to AI functionality.
New integrations or providers.
Changes in legal or regulatory requirements.
Updates to data-processing practices.
New risks, safeguards or technical limitations.
Changes to the services offered.

Updates will be published on this page with a revised “Last updated” date.

Material changes may also be communicated through the website or other appropriate channels.

19. Contact

For questions about artificial intelligence used within Navia services, contact:

Navia EOOD / Navia LTD
UIC/EIK: 208760135
Email: info@naviaassist.com
Website: https://naviaassist.com