Return & Refund Policy

Last updated: 20.05.2026

This Return & Refund Policy applies to all services, subscriptions, AI assistant solutions, digital services, onboarding processes, integrations, consultations, and related services provided by Navia EOOD / Navia LTD, UIC/EIK 208760135 (“Navia”, “we”, “us”, or “our”), operating the website naviaassist.com and the service Navia AI Assistant.

By purchasing, subscribing to, accessing, or using any Navia service, the customer (“Client”, “User”, or “you”) agrees to this Policy.

Navia provides digital, cloud-based, AI-powered, and subscription-based services, including AI assistants, onboarding, integrations, assistant configuration, prompt optimization, support, maintenance, and related technical services. Due to the nature of digital and partially customized services, no physical returns apply.

Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date.

If a recurring subscription payment fails, the subscription may be marked as pending, on hold, suspended, expired, or cancelled depending on the payment status and the applicable billing workflow. Navia may provide a limited grace period, typically up to seven (7) calendar days, to allow the client to update their payment method or complete the failed payment. If payment is not successfully completed within the applicable period, Navia reserves the right to suspend, limit, deactivate, or terminate access to the Navia AI Assistant, integrations, admin panel, configurations, and related services. Failed, incomplete, or unpaid renewal periods do not create a right to continued access to the service.

Monthly subscription plans are non-refundable once a billing cycle has started. Clients may cancel their subscription at any time in order to prevent future renewals. Cancellation stops future recurring payments only and does not generate refunds for already processed monthly payments. Following cancellation, the service may remain active until the end of the current paid billing period.

Yearly subscription plans may be eligible for a refund request within seven (7) calendar days from the initial payment date. Because Navia services include onboarding, deployment, configuration, assistant activation, and technical integration work performed shortly after purchase, approved refunds for yearly subscriptions may be subject to a partial setup and processing deduction of up to 10% of the total payment amount. This deduction covers onboarding, operational costs, technical setup, implementation work, deployment processes, payment processing fees, and resource allocation already incurred during activation of the service.

If a refund for a yearly subscription is approved, the related subscription, AI assistant access, integrations, configurations, and associated services may be suspended, deactivated, or permanently terminated upon completion of the refund process.

Refund requests submitted after the seven (7) calendar day period may be denied.

Custom development services, advanced integrations, dedicated implementation work, prompt engineering, AI training, custom automations, consultations, and other custom services outside the standard Navia subscription offering are generally non-refundable once work has started.

Navia reserves the right to review refund requests individually and determine the appropriate resolution based on factors including implementation progress, service activation status, completed work, technical resources allocated, subscription usage, and overall service delivery stage.

Navia does not guarantee specific business results, lead generation volume, conversion rates, sales increases, revenue outcomes, uninterrupted availability, or error-free AI-generated responses. AI functionality and generated outputs may vary depending on website structure, integrations, user input, AI limitations, third-party systems, and external service providers.

Certain Navia services depend on third-party platforms and providers, including but not limited to Stripe, OpenAI, WordPress, WooCommerce, hosting providers, APIs, and cloud infrastructure providers. Navia is not responsible for interruptions, downtime, outages, API limitations, pricing changes, restrictions, or failures caused by third-party providers or services outside of Navia’s direct control.

Navia reserves the right to deny refunds, suspend services, or terminate accounts in cases involving fraudulent activity, abusive refund behavior, payment disputes initiated without prior contact, violation of the Terms and Conditions, illegal use of the services, spam-related activity, or misuse of the platform.

Approved refunds are processed through the original payment method whenever possible. Refund processing times may vary depending on the payment provider, banking institution, Stripe processing times, and international banking procedures.

Nothing in this Policy limits mandatory consumer protection rights applicable under Bulgarian law or European Union legislation.

For billing questions, cancellation requests, or refund-related inquiries, please contact:

Navia EOOD / Navia LTD
UIC/EIK: 208760135
Website: naviaassist.com
Email: info@naviaassist.com