Cookie Policy

 

Navia AI Assistant / naviaassist.com

Last updated: 25 July 2026

This Cookie Policy explains how Navia EOOD / Navia LTD, UIC/EIK 208760135, uses cookies, browser local storage and similar technologies when you visit naviaassist.com, use its features, complete a purchase, or interact with the Navia AI Assistant.

For the purposes of this Cookie Policy, “Navia”, “we”, “us” or “our” refers to Navia EOOD / Navia LTD.

This Cookie Policy should be read together with our Privacy Policy.

1. What are cookies and similar technologies?

Cookies are small text files stored on your computer, mobile device or other device when you visit a website. Cookies help websites operate correctly, remember preferences, maintain sessions, improve security and provide certain requested features.

Cookies may be:

  • Session cookies, which are normally deleted when you close your browser.
  • Persistent cookies, which remain on your device for a defined period or until you delete them.
  • First-party cookies, which are set by the website you are visiting.
  • Third-party cookies, which are set by an external service used by the website.

In addition to cookies, we may use browser local storage, session storage and similar technologies. These technologies allow information to be stored in your browser and may be used to maintain the Navia AI Assistant conversation, remember preferences and support other website functionality.

In this Cookie Policy, the word “technologies” includes cookies, local storage, session storage and comparable browser-based storage mechanisms.

2. How Navia uses these technologies

Navia may use cookies and similar technologies to:

  • Enable essential website functions.
  • Maintain the WooCommerce shopping cart and checkout process.
  • Process secure one-time payments through Stripe.
  • Prevent fraud, spam, abuse and unauthorized access.
  • Maintain website and administrative sessions.
  • Remember language and interface preferences.
  • Enable the Navia AI Assistant chat.
  • Maintain conversation context and continuity.
  • Remember that a visitor has already responded to the cookie notice.
  • Diagnose technical problems and improve service performance.
  • Support optional analytics or other non-essential functionality where such functionality is used and valid consent has been obtained.

We do not use cookies to create recurring payments or automatically renew purchases. Payments made through naviaassist.com are processed as one-time payments unless a different arrangement has been expressly agreed with the customer in writing.

3. Strictly necessary technologies

Strictly necessary technologies are required for the website or a service specifically requested by the user to operate correctly.

These technologies may be used for purposes such as:

  • Maintaining website security.
  • Preventing fraudulent or abusive activity.
  • Remembering cookie preferences.
  • Operating the WooCommerce shopping cart.
  • Maintaining the checkout session.
  • Authenticating users.
  • Processing a requested payment.
  • Maintaining an active chat session after the user opens or uses the Navia AI Assistant.
  • Remembering essential language or interface settings.
  • Balancing traffic and maintaining technical stability.

Because these technologies are necessary to provide the website or requested service, they may be used without optional consent where permitted by applicable law.

Blocking strictly necessary technologies through your browser may prevent the shopping cart, checkout, login, chat or other essential features from functioning correctly.

4. Preference and functionality technologies

Preference and functionality technologies may be used to remember choices made by a visitor, such as:

  • Selected language.
  • Chat interface preferences.
  • Whether the chat has been opened or closed.
  • Website display preferences.
  • Previous steps in a form or checkout process.
  • Other settings selected by the visitor.

Some functionality technologies may be considered necessary when they are required to provide a feature specifically requested by the user. Others may require consent depending on their purpose and implementation.

Where consent is required, these technologies will not be activated before the user has made a valid choice.

5. Navia AI Assistant and browser storage

When you open or interact with the Navia AI Assistant, the assistant may use local storage, session storage or similar browser technologies to support the chat experience.

Depending on the configuration of the assistant, browser storage may contain:

  • A visitor or session identifier.
  • Selected language.
  • Chat interface preferences.
  • Conversation identifiers.
  • Previous messages or limited conversation context.
  • Timestamps.
  • Information required to continue an existing conversation.
  • Technical information necessary to maintain chat functionality and prevent abuse.

This allows the assistant to maintain conversation continuity and provide a more consistent experience.

Information stored in the browser may remain there until:

  • It expires automatically.
  • It is replaced by newer information.
  • The user clears the website data through browser settings.
  • The relevant feature removes it.
  • It is no longer required for the purpose for which it was stored.

Messages and other personal information processed through the Navia AI Assistant may also be processed on Navia’s servers or through authorized service providers. More information about such processing is available in our Privacy Policy.

Users should not submit passwords, payment-card information, identification numbers, health information or other sensitive or confidential information through the chat.

6. Cookie-consent preferences

The website may store a cookie or local-storage entry recording whether you have accepted, rejected or configured optional technologies.

This is necessary to:

  • Remember your selection.
  • Avoid showing the same consent request repeatedly.
  • Apply your preferences during future visits.
  • Record the date or version of the consent preference where applicable.

A consent-preference record does not itself authorize recurring payments or purchases.

7. WooCommerce checkout technologies

Navia uses WooCommerce to provide product selection, shopping-cart and checkout functionality.

WooCommerce may use strictly necessary cookies or similar technologies to:

  • Remember products selected by the customer.
  • Maintain the cart.
  • Connect the cart to the checkout session.
  • Prevent errors during checkout.
  • Confirm that an order has been submitted.
  • Maintain customer or account sessions where applicable.

These technologies are necessary to provide the shopping and checkout service requested by the customer.

8. Stripe payment technologies

Navia uses Stripe as a third-party payment-service provider for secure payment processing.

When you proceed to payment, Stripe may use cookies, session technologies or comparable mechanisms to:

  • Process a one-time card payment.
  • Authenticate the payment.
  • Maintain payment-session security.
  • Detect and prevent fraud.
  • Remember payment-interface preferences where applicable.
  • Comply with legal, security and regulatory requirements.
  • Support optional Stripe or Link functionality selected by the customer.

Navia does not use Stripe to charge automatic recurring payments through the current website checkout configuration.

Navia does not store full payment-card details on its own servers. Payment-card information is processed by Stripe according to Stripe’s own terms and privacy documentation.

Stripe may act as an independent controller or service provider for certain processing activities. Users should review Stripe’s privacy and cookie information for additional details, including the technologies Stripe may use during checkout. Stripe cookie settings.

9. Optional analytics and marketing technologies

Navia may use optional analytics, advertising or marketing technologies only where they are implemented and where legally required consent has been obtained.

Such technologies may be used to:

  • Understand how visitors use the website.
  • Measure website performance.
  • Identify technical or usability problems.
  • Evaluate marketing campaigns.
  • Improve website content and services.

Where these technologies require consent:

  • They will not be activated before consent is provided.
  • Refusing them will not prevent access to the basic website.
  • Users will be able to withdraw or change their consent.
  • Available categories and providers should be displayed through the cookie-preference interface.

If Navia does not use optional analytics or marketing technologies, these categories will not be activated.

10. Third-party services

Navia may rely on authorized third-party providers for services such as:

  • Payment processing.
  • Website hosting and content delivery.
  • Security and fraud prevention.
  • Email delivery.
  • Technical infrastructure.
  • AI functionality.
  • Performance monitoring.
  • Analytics, where enabled with the required consent.

A third-party provider may use its own cookies or similar technologies when its service is loaded or used. Navia does not directly control technologies set by independent third parties.

The use of third-party technologies depends on which website features you access. Additional information may be available in the privacy and cookie documentation of the relevant provider.

11. Managing your preferences

Where optional technologies are used, you may accept, reject or manage them through the cookie banner or cookie-preference control provided on the website.

Rejecting optional technologies should not prevent access to the basic website, although certain optional features may be unavailable.

You may also control cookies and browser storage through your browser settings. Most browsers allow you to:

  • View stored cookies and website data.
  • Delete cookies and local storage.
  • Block all or selected cookies.
  • Block third-party cookies.
  • Clear stored website data when the browser closes.
  • Configure different preferences for different websites.

Deleting cookies or browser storage may remove saved language settings, consent preferences, chat history or cart information. It may also require you to make your cookie selection again.

Browser controls may not automatically communicate withdrawal of consent to every third-party service. Where available, use the website’s cookie-preference control to change your selection.

12. Consent

Strictly necessary technologies may be used without optional consent where they are required to operate the website, provide a feature requested by the user, maintain security, process checkout, or complete a requested payment.

Optional technologies that require consent will only be used after you have made an affirmative choice through the cookie banner or preference interface.

Continuing to browse the website, remaining silent, or failing to change browser settings will not by itself be treated as consent to optional technologies.

You may refuse optional technologies without losing access to the essential parts of the website.

You may withdraw or change your consent at any time through the available cookie-preference control. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.

13. Retention

The duration for which a cookie or browser-storage item remains available depends on its purpose and configuration.

Some technologies operate only during the current browser session. Others may remain for a limited period to remember preferences, maintain security or support returning visitors.

Navia aims to retain cookie and browser-storage information only for as long as reasonably necessary for its stated purpose, subject to applicable legal, security and technical requirements.

Users may delete cookies and local storage at any time through their browser settings.

14. Changes to this Cookie Policy

We may update this Cookie Policy when:

  • Website functionality changes.
  • New technologies or providers are introduced.
  • Existing technologies are removed.
  • Legal or regulatory requirements change.
  • The Navia AI Assistant or checkout process changes.

Updates will be published on this page with a revised “Last updated” date.

Where a material change affects technologies that require consent, users may be asked to review or provide their preferences again.

15. Contact

For questions about this Cookie Policy or the technologies used on naviaassist.com, contact:

Navia EOOD / Navia LTD
UIC/EIK: 208760135
Email: info@naviaassist.com
Website: https://naviaassist.com