Let’s configure your AI assistant.

This onboarding helps us personalize Navia for your business, website, services, languages, customer questions, and lead collection flow. It usually takes 5–10 minutes.

11 sections • ~5–10 minutes

1. Business Information

Business name

Website URL

Industry

Country

Main language

Secondary language

2. Contact & Social Channels

At least one contact method is recommended.

Public business email

Public phone

Booking URLOptional

InstagramOptional

FacebookOptional

LinkedInOptional

TikTokOptional

YouTubeOptional

3. Assistant Branding

Assistant name

Widget colorOptional

Floating bubble textOptional

4. Welcome Content

Welcome title

Welcome subtitle

5. Business Knowledge

Describe your business

Main services

Products or service categories

What makes your business different?

Common customer questions

Common customer objections

What should the assistant NEVER say?Optional

What is the main goal of your assistant?

Important information the assistant should know

6. What should your assistant help with?

Select what you would like your AI assistant to do on your website.

Answer customer questions Collect inquiries and contact requests Recommend services Recommend products Understand customer needs before collecting contact details Ask for budget or project details Show contact information when needed Communicate in multiple languages

7. Lead Collection Rules

Name Email Phone Budget Service type Company name Preferred contact method

When should the assistant ask for contact details?

8. Tone & Communication

Preferred assistant tone

What should the assistant avoid saying or doing?

9. Technical Setup

Allowed domains

Terms URL

What platform or systems does your business use?

10. Website Access & Integration

To activate and integrate your AI assistant on your website, temporary website admin access may be required. Please send temporary admin credentials securely to: info@naviaassist.com after completing this onboarding.

Additional Business Instructions

Anything else the assistant should know?